Career & Tech. Ed.

Details: Many service technicians think all they need to do is be good with their hands in this career area.  Yet whether they are successful on the job is also dependent on how well they communicate with their boss, their co-workers, and their customers.  This inside look at the automotive world shows the importance of good listening skills to help technicians understand what the customer's needs are and demonstrate some of the dynamics involved in communicating with vendors. Length: 15-18 minutes.

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