DVDs

Details: Question:  What is today's most abused and misused business tool?  Answer:  The telephone!  Why is this and what can be done about it?  All of us use the telephone but very few of us use it effectively.  This new video from The School Co. impresses the new employee that the telephone is the front line of all businesses, and that its importance should never be underestimated.  Entertaining in format, Telephone Skills -- Why They're Important will remind the student how a poorly trained customer service representative can quickly ruin the reputation of a good company, and more importantly, that the skillful use of the telephone is a must for all careers -- from executive to office clerk.  We promise you'll never look at or answer the telephone the same way again! Length: 15-20 minutes.