Details: More than half of all communication is non-verbal. Why non-verbal messages are so important in the workplace is explored in this colorful and playful presentation. This video describes the various components of non-verbal communication. Students will learn how to interpret various non-verbal messages: eye-contact, facial expression, posture, gestures, appearance, and use of space. This video teaches the difference between what you say (the content) and how you say it (the delivery). Length: 15-20 minutes.