Communication - Marketing & Customer Service [DPC179] - $125.00 : The School Company, Leader in innovative educational material since 1979

Employability Skills

Details: Good listening and speaking skills for dealing with customers are highlighted in this video. The difference between hearing and listening and how to ask the right questions to get the information needed from the customer are represented. The importance of writing and filling out customer service reports and writing letters to clients is also stressed. Length: 15-20 minutes.