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DVDs

Telephone Skills & Tips
Telephone Skills & Tips
  • Model: DHU805

Price:   $98.00

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Details: Students will appreciate the real-life scenarios and positive models presented in this fast-paced video.  The first contact a customer makes with a company is often via the phone.  Viewers will learn how to offer clear and concise information and take accurate messages.  This video stresses the importance of creating rapport with a customer, responding to hostile callers, and projecting a caring and professional image for the company. Length: 15-20 minutes.

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